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Before Filling Out the New Client Form Please Read Spaw Etiquette
(link to form at bottom)

Spaw Etiquette

  • Vaccination Record- Proof of Current Rabies Vaccination is required before services can be performed.

  • Preparation- Please allow your Furbaby the opportunity to potty before their appointment.

  • Meet your Spaw Specialist- To provide the best experience possible you will be asked questions concerning your furbaby's health & wellbeing at each visit.

  • Initial Appointment- When making your first appointment you may be asked to provide a credit card number to reserve the appointment.  This credit card is only used to hold your appointment  and will not be charged unless you do not show up for the appointment or cancel within 24 hours.

       For established clients, we reserve the right to require a deposit after multiple no-shows  or late cancellations.

  • Pick-up- Please be on time to pick up your Furbaby. Because our Spaw is designed to foster one-on-one spaw sessions we do not have the capacity to care for your Furbaby for an expanded time period following the completion of their appointment.

  • Late to an Appointment- If you are more than 15 minutes late, you will be asked to reschedule your pet's appointment.

  • Appointment Cancellation-If you need to cancel your appointment please call the salon at least 24 hours in advance.  You are welcome to leave a message on our voicemail if it is after hours.

  • Standing Appointments- Patrons with regular standing appointments will enjoy added perks.

  • No Show Appointments- If you do not call to cancel or do not show up for an appointment, you may be charged the full cost of the appointment.

  • Your Furbaby's Health & Wellbeing- As a courtesy our Spaw Specialists will inform you of any issues we notice with your pet.  Occasionally, our staff may notice lumps, bumps or irritations on your Furbaby that you may not be aware of.

  • Payment Options- That's FETCH! accepts payment by cash, debit and credit cards. All services to be paid in full at time of service.

Spaw Waiver

The health and well-being of each Furbaby is of the utmost importance to your Grooming Spaw Specialist, and That’s FETCH! Although extra effort is made to attend to the best possible Spaw experience for your pet, it is important for you to understand That’s FETCH!’s hold harmless terms. I understand and agree:

• my pet’s rabies vaccine is current as required by law, and my pet is healthy to the best of my knowledge. I understand I am required to provide proof of current vaccination and I may be turned away for my appointment if I cannot provide that. I understand, That’s FETCH! recommends my pet is fully vaccinated to guard against infectious conditions including but not limited to: Distemper, Bordetella, Parainfluenza, and Parvovirus. Because all animals can become ill with an infectious condition despite being vaccinated, I agree That’s FETCH! will not be held liable in the event my pet becomes ill with an infectious condition after visiting the store.

• That’s FETCH! is not responsible for an allergic reaction my pet may experience resulting from the manufacturers-recommended usage of any products.

• That’s FETCH is not responsible for any illness, injury or accidental death resulting from or aggravated by a pre-existing condition, such as but not limited to heart disease, arthritis, obesity, infections, or any other medical problem that may be affected by the grooming process.

• if my pet is severely tangled or matted, it is at greater risk of injury, stress and trauma. That’s FETCH! Grooming Spaw Specialists will be as gentle and careful as possible, however That’s FETCH! will not be held responsible for any clipper irritation, nicks, mental or physical stress resulting from the grooming of the matted, neglected coats, or for irritation caused by removing coat from pets possessing mild to severe skin allergy/sensitivity.

• I am financially responsible for any property damage by my pet.

• in the case of emergency, I designate That’s FETCH! as agent and understand That’s FETCH! will take action in my pet’s best interest, until I am present to take over on my pet’s care and if my pet becomes ill or injured during their Grooming Spaw appointment and needs professional attention, I will be contacted immediately. If I am not able to be reached, I designate That’s FETCH! as agent giving sole discretion and judgement to call and/or take my pet to the veterinarian of their choice, and I agree I am responsible for paying resulting expenses.


I understand the Grooming Spaw experience at That’s FETCH! is a special appointment designated exclusively for my pet only. For this reason, That’s FETCH! has a mandatory 24 cancellation policy. Clients who are a NO SHOW or do not cancel their appointment 24 hours in advance, are financially responsible to pay That’s FETCH! for the Grooming Spaw appointment. I understand if I am over 15 minutes late for my appointment I may be asked to reschedule.


I understand I am expected to pick up my pet within 20 minutes of being called and told my pet's grooming is complete. Failure to do so will result in my pet being kenneled and a kenneling fee added to my bill.


By signing this document, I agree I have read and understand the rules and conditions of That’s FETCH! I understand my pet, my guests, or I may be videotaped or photographed and that these images become the property of That’s FETCH! I agree to hold harmless, acquit, will indemnify and forever discharge the company from all, and in all manner of action and actions, suits, damages, judgements, executions, claims, and demands whatsoever, in law and in equity, which I or any other person I have with me during our visit to That’s FETCH!

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